Refund policy

Return and Refund Policy

At Sports Style Universe, we want you to be completely satisfied with your purchases. This Return and Refund Policy outlines the procedures and guidelines for returning items and requesting refunds. Please read this policy carefully to understand your rights and options.

Eligibility for Returns:
We accept returns within 20 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please do not hesitate to contact our customer support team for if you have further questions about return eligibility.

Incorrect Item:
In the event that you receive the wrong item, please contact us within 48 hours of delivery. We will arrange for the correct item to be delivered to you without any additional cost or issue a refund for your order. However, the incorrect item would need to be ship back to us, before we send you to correct item. We will cover the shipping cost, but receipts will be required. Once we receive confirmation that the incorrect item has been shipped back to us, we will initiate the process of sending you the correct item. The new item will be shipped to you at no additional cost. To notify us of an incorrect item, please contact our customer support team and provide the necessary details, including the order number and a description or evidence of the error.

Return Process:
To initiate a return, please follow these steps:

a. Contact our customer support team: Before returning an item, please reach out to our customer support team via email. Provide your order details, including the order number and the item(s) you wish to return.

b. Return Authorization: Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number, if applicable. This RA number must be clearly marked on the outside of the package.

c. Package and Ship the Item: Securely package the item in its original packaging, including all accessories and documentation. Ship the item back to us using a reliable shipping service with tracking capabilities. The return shipping costs are generally the responsibility of the customer, unless otherwise specified or in the case of a defective or incorrect item.

Refund Options:
Once we receive and inspect the returned item, we will notify you of the status of your refund. Depending on the circumstances, we offer the following refund options:

a. Original Payment Method: If the item is eligible for a refund, we will initiate the refund to your original payment method. Please note that it may take a few business days for the refund to be processed and reflected in your account, depending on your payment provider.

b. Store Credit: In some cases, we may offer a refund in the form of store credit, which can be used towards future purchases on our website. The store credit will be issued to your account and can be accessed during the checkout process.

Non-Refundable Items:
At Sports Style Universe, we accept every refund products that meet the criteria as mentioned above.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We may request photos or additional information to assess the issue. Depending on the circumstances, we will provide a replacement, exchange, or refund for the damaged or defective item.

Return Shipping Costs:
Return shipping costs are generally the responsibility of the customer unless the return is due to a defective or incorrect item received. If the return is due to our error, we will provide a prepaid shipping label or reimburse the return shipping costs upon receipt and inspection of the item.

Return Conditions:
To ensure a smooth return process, please adhere to the following conditions:

a. The item must be in its original condition and packaging.
b. All accessories and documentation included with the item must be returned.
c. The item must be securely packaged to prevent damage during transit.
d. The Return Authorization (RA) number, if provided, must be clearly marked on the outside of the package.

Incorrect Address:
It is the customer's responsibility to provide the correct shipping address during the ordering process. If a package fails to arrive due to an incorrect address provided by the customer, we cannot be held responsible and will not be able to issue a refund for the order. Please ensure that you double-check the accuracy of the shipping address before finalizing your order.

Return Status and Updates:
We will keep you informed about the status and progress of your return through regular email updates. Please ensure that the email address provided during the return process is accurate and up to date.

If you have any further questions or need assistance with the return and refund process, please don't hesitate to contact our customer support team. We are here to help!

Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the most recent version available on our website for the most up-to-date information.